What is your cancellation policy?
As long as you cancel your booking before 10 am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00 am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
What is the Advance Purchase Cancellation policy?
Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no
Do you hold rooms provisionally?
No we take a credit card to guarantee reservations and our cancellation policy then applies.
Can we upgrade rooms?
Yes – larger County Rooms £10.00 additional charge per night. Character room £20.00 additional charge per night. Suite £30.00 additional charge per night. Elma suite £40.00 supplement charge per night.
Are there special rates for corporate bookings?
Yes, however, these do need to be set up with head office and are for regular users.
When is check in?
When is check out?
Do you offer late check out?
We cannot guarantee late checkouts, as it is subject to availability and times requested. We do however try to do our best to accommodate where possible.
Is Wi-Fi available?
Wi-Fi is now available in all rooms and all public areas.
What is offered in the guest rooms?
Tea and coffee making facilities, en-suite bathroom with bath and/or shower and
Do you have a room with a bath?
Most of our rooms are fitted with walk-in showers; if you would specifically like a bath, please call us when making your room reservation.
Do you have travel cots/Z-beds available? Do you charge for it?
Yes, we have a limited supply and there is no charge other than an additional £6.00 to cover the breakfast allocation.
Do you serve breakfast?
Our full Lancashire breakfast is served from 7.00 am - 9.30 am during mid-week and 8.00 am - 10.00 am at weekends – but if you would like an earlier breakfast, please ask and we’ll do our best to accommodate this.
What time is food served?
We serve from 12 noon till 9.30 pm Monday to Saturday and then from 12 noon till 9:00 pm on Sundays. Our dining areas do get busy so if you would like us to reserve a table for you please just ask.
What are the bar's opening times?
The bar opens from 11:00 am - 11:00 pm Monday to Thursday
11:00 am - Midnight Friday to Saturday
Is private dining available?
Yes - we can offer private dining for celebrations and events.
Is car parking available?
On-site complimentary car parking available. Approximately 42 places.
Are pets allowed?
No – We’re sorry but we are only able to accept working dogs.
Is there disabled access?
We have an allocated disabled parking space by the front door and there is a small ramp on the right-hand side for easy access; All the doors into the main building are double doors to allow ease of access in a wheelchair.
Is there a meeting room?
Yes – we can offer a meeting room for up to 12 people and will organise catering with you
What facilities are provided for wedding guests?
Late bar and late food on request. If you're looking for a location for a larger group ask about taking over all of the Millstone for the night.
Can you organise packed lunches for the morning? What do we get and how much does it cost?
We’re happy to provide picnics for you to take when you’re for the day, just ask for details -
£10.00 per person
Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.