COVID-19: Key Things To Know
We are delighted that all areas of our inn are fully open and would like to say a big thank you for all the support you have shown us.
Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance.
We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.
Other key things you might want to know in relation to how we are currently operating are:
Book With Confidence
You can book with confidence knowing that we offer free cancellations on all fully-flex rates up until 10:00am on the day prior to arrival should things change and no pre-payment is required on booking.
Here is a one-page guide to extra safety measures we have in place.
We're really proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make North Lakes safe for our team and guests.
AA COVID-19 Confident:
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.
We are providing all our team members with the option of wearing a face covering or visor should they choose to wear one. Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas.
Do I need to pre-pay for my room on booking?
We require credit card details when you book our fully-flex rate but only to secure your booking. We do not ask for full payment up front. Payment for your stay and any extras you have taken whilst you are with us will be required when you check out and not before.
Can I cancel my booking if things change?
Yes - whilst we really hope that you won't need to cancel your booking, on our fully-flexible rate, as long as you cancel your booking before 10:00am on the day before you’re due to arrive, there will be no charge. If you do need to cancel simply give us a call on 01729 822203.
Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
Do you hold rooms provisionally?
No we take a credit card to guarantee reservations and our cancellation policy then applies.
Can we upgrade rooms?
Yes – larger County Rooms £10.00 additional charge per night. Character room £20.00 additional charge per night. Suite £30.00 additional charge per night. Elma suite £40.00 supplement charge per night.
When is check in?
When is check out?
Do you offer late check out?
We cannot guarantee late checkouts, as it is subject to availability and times requested. We do however try to do our best to accommodate where possible.
Is Wi-Fi available?
Wi-Fi is now available in all rooms and all public areas.
Are there special rates for corporate bookings?
Yes, however, these do need to be set up with head office and are for regular users.
What is offered in the guest rooms?
Tea and coffee making facilities, en-suite bathroom with bath and/or shower and
Do you have a room with a bath?
Most of our rooms are fitted with walk-in showers; if you would specifically like a bath, please call us when making your room reservation.
Do you have travel cots/Z-beds available? Do you charge for it?
Yes, we have a limited supply and there is no charge other than an additional £6.00 to cover the breakfast allocation.
Do you serve breakfast?
Our full Lancashire breakfast is served from 7.00 am - 9.30 am during mid-week and 8.00 am - 10.00 am at weekends – but if you would like an earlier breakfast, please ask and we’ll do our best to accommodate this.
What time is food served?
We serve from 12 noon till 9.30 pm Monday to Saturday and then from 12 noon till 9:00 pm on Sundays. Our dining areas do get busy so if you would like us to reserve a table for you please just ask.
What are the bar's opening times?
The bar opens from 11:00 am - 11:00 pm Monday to Thursday
11:00 am - Midnight Friday to Saturday
Is private dining available?
Yes - we can offer private dining for celebrations and events.
Is car parking available?
On-site complimentary car parking available. Approximately 42 places.
Are pets allowed?
No – We’re sorry but we are only able to accept working dogs.
Is there disabled access?
We have an allocated disabled parking space by the front door and there is a small ramp on the right-hand side for easy access; All the doors into the main building are double doors to allow ease of access in a wheelchair.
Is there a meeting room?
Yes – we can offer a meeting room for up to 12 people and will organise catering with you
What facilities are provided for wedding guests?
Late bar and late food on request. If you're looking for a location for a larger group ask about taking over all of the Millstone for the night.
Can you organise packed lunches for the morning? What do we get and how much does it cost?
We’re happy to provide picnics for you to take when you’re for the day, just ask for details -
£10.00 per person
What is your cancellation policy?
As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.